Homeowners Complaint Study

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2003 Consumer Complaint Study

HOMEOWNERS INSURANCE

'02 Rank Company Name 2002 Approximate Exposure Count Justified Complaint Ratio Number of Justified Complaints
2002 2001 2000 2002 2001 2000

1

USAA

184,784

0.0

0.0

0.6

0

0

1

2

UNIGARD INDEMNITY CO.

21,929

0.0

0.0

4.7

0

0

1

3

21ST CENTURY INS. CO.

34,465

0.0

0.0

1.6

0

0

1

4

AMICA MUTUAL INS. CO.

14,979

0.0

0.0

0.0

0

0

0

5

OREGON MUTUAL INS. CO.

20,329

0.0

0.0

0.0

0

0

0

6

ONEBEACON AMERICA INS. CO.

17,187

0.0

9.6

5.9

0

3

2

7

STATE FARM GENERAL INS. CO.

1,786,173

0.8

0.5

0.9

14

8

15

8

USAA CAS. INS. CO.

117,730

0.8

0.0

0.0

1

0

0

9

ALLIED PROP. AND CAS. INS. CO.

80,576

1.2

3.5

2.6

1

3

2

10

FOREMOST INS. CO. GRAND RAPIDS, MICHIGAN

73,431

1.4

0.0

0.0

1

0

0

11

CALIFORNIA CAPITAL INS. CO.

70,997

1.4

1.4

0.0

1

1

0

12

HARTFORD UNDERWRITERS INS. CO.

70,608

1.4

4.6

3.2

1

3

2

13

ASSOCIATED INDEMNITY CORP.

63,182

1.6

0.0

1.9

1

0

1

14

FIRST AMERICAN SPECIALTY INS. CO.

106,312

1.9

0.0

4.8

2

0

1

15

RESIDENCE MUTUAL INS. CO.

50,407

2.0

0.0

0.0

1

0

0

16

CALIFORNIA CAS. INS. CO.

46,499

2.2

2.3

2.3

1

1

1

17

SAFECO INS. CO. OF ILLINOIS

88,072

2.3

0.0

0.0

2

0

1

18

CENTURY-NATIONAL INS. CO.

167,426

2.4

1.9

3.6

4

3

6

19

AMERICAN MANUFACTURERS MUTUAL INS. CO.

38,748

2.6

0.0

2.6

1

0

1

20

FIREMAN'S FUND INS. CO.

65,438

3.1

0.0

0.0

2

0

0

21

AMCO INS. CO.

177,140

3.4

1.3

0.8

6

2

1

22

SAFECO INS. CO. OF AMERICA

186,971

3.7

3.4

1.6

7

8

5

23

STANDARD FIRE INS. CO. (THE)

24,640

4.1

3.8

0.0

1

1

0

24

MERCURY CAS. CO.

147,305

4.1

1.0

6.7

6

1

4

25

AMERICAN RELIABLE INS. CO.

23,870

4.2

4.7

9.0

1

1

2

26

LIBERTY MUTUAL FIRE INS. CO.

68,923

4.4

1.5

1.6

3

1

1

27

FIRST NATIONAL INS. CO. OF AMERICA

45,598

4.4

0.0

0.0

2

0

0

28

INTERINS. EXCHANGE OF THE AUTO CLUB

321,766

4.7

4.2

1.9

15

12

5

29

ALLSTATE INS. CO.

1,212,787

4.8

1.4

2.6

58

17

31

30

UNIGARD INS. CO.

20,165

5.0

5.2

0.0

1

1

0

31

GLENS FALLS INS. CO.

40,116

5.0

0.0

0.0

2

0

0

32

TRAVELERS PROP. CAS. INS. CO.

59,781

5.0

3.2

3.0

3

2

2

33

FARMERS INS. EXCHANGE

173,915

5.2

4.9

2.7

9

9

5

34

HARTFORD CAS. INS. CO.

38,303

5.2

2.8

8.7

2

1

3

35

CENTRE INS. CO.

18,721

5.3

19.8

0.0

1

2

0

36

GOLDEN EAGLE INS. CORP.

31,656

6.3

5.2

3.6

2

4

3

37

ALLSTATE INDEMNITY CO.

15,351

6.5

0.0

14.6

1

0

2

38

CALIFORNIA STATE AUTO. ASSOC. INTERINS. BUREAU

347,314

6.6

0.9

1.6

23

3

5

39

FIRE INS. EXCHANGE

1,245,025

7.1

3.2

2.4

89

39

29

40

CIVIL SERVICE EMPLOYEES INS. CO.

62,622

8.0

1.5

1.5

5

1

1

41

PRUDENTIAL PROP. AND CAS. INS. CO.

70,136

8.6

8.7

2.9

6

6

2

42

FEDERAL INS. CO.

11,194

8.9

0.0

27.5

1

0

3

43

PACIFIC SPECIALTY INS. CO.

74,109

9.4

9.4

7.4

7

5

4

44

INS. CORP. OF NEW YORK (THE)

10,204

9.8

11.0

0.0

1

1

0

45

AMERICAN MODERN HOME INS. CO.

19,193

10.4

15.6

0.0

2

2

0

46

NATIONWIDE MUTUAL FIRE INS. CO.

21,538

13.9

0.0

0.0

3

0

0

47

CLARENDON NATIONAL INS. CO.

35,022

20.0

21.7

4.7

7

6

2

48

BALBOA INS. CO.

24,132

20.7

8.9

0.0

5

1

0

49

EXPLORER INS. CO (THE)

29,622

23.6

6.1

0.0

7

1

0

50

NEWPORT INS. CO.

16,323

36.8

27.2

0.0

6

1

0

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 earned exposures.

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Last Revised - August 30, 2016
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